BOOKING WITH ONE OR MORE GUESTS? USE DISCOUNT CODE: "BETTERTOGETHER"

WORKSHOP POLICIES

BOOKINGS

Full payment at time of booking is required. Secure bookings and payments can be made directly via our website.

Other payment methods such as lay by or direct bank transfer may be available upon request. Full payment of tickets is required a minimum of one (1) week prior to the event date. 

The workshop provider reserves the right to offer unpaid tickets to guests on waiting lists.



BOOKING REGISTRATION FORM

Once you have booked for your workshop, please return to your workshop listing to complete the booking registration form which appears below the workshop description.

The booking registration form allows guests to share their name, contact details, colour preferences, dietary concerns, emergency contact information and additional comments. This information is collected for each workshop individually and is for the sole purpose of providing a personalised experience for our guests.

Where applicable, your dietary information will be given a third party for catering purposes, however your name and personal information will not be provided.

Guests are asked to complete their workshop registration form as early as possible.

If no form is received within a week from your workshop date, an email reminder will be sent to you.

In the unlikely event that your first or second colour preference is unavailable, the guest affected will be contacted via email.

If no registration information is received, a default answer of "natural" for colour selection and a default answer of "none" for dietary concerns will be applied to your booking.


WORKSHOP PHOTOGRAPHY AND MEDIA

Permission to take photographs and media are requested at each workshop event. Photos and media may be used on our website, social media channels and for promotional purposes. If you do not wish to be photographed, please let me know at any time before, during or after the event.

At children's workshops, a written consent is required for permission from a parent or guardians. A form will be provided for a parent or guardian to sign when their child checks in as a guest at our workshop. Where written consent is given, children may still elect to refuse to have their image taken.

All photos and media taken during the course of an event remain the property of MeCo Macrame. Guests may elect to save images that feature themselves for personal use.

 

BOOKING CANCELLATIONS

In the event that a guest wishes to cancel their booking, they must contact the organiser at the earliest time possible via email or emergency contact number

Please choose carefully as refunds will not be offered for change of mind.

1. All applications for booking cancellations or refunds must be made in writing and include the following details: full name, date of birth, invoice number, email address, postal address, contact number, reason for cancellation.

For extenuating circumstances date stamped photos, receipts, medical certificates, birth/death notice, or other supporting evidence may also be provided.

2. Booking cancellations with fourteen (14) or more days notice of the event will be honoured with a full refund of the event purchase price.

3. Booking cancellations with less than fourteen (14) days notice of the event will attract a $50 cancellation fee.

4. Booking cancellations with less than seven (7) days notice of the event will not be offered a refund for reasons other than extenuating circumstance

6. Extenuating circumstances including but not limited to sudden death, bereavement, sudden or serious illness, personal injury, pregnancy, birth or child illness, may prevent you from attending a workshop.

Refunds for extenuating circumstances must be applied for in writing by email no later than seven (7) days after the event. All cancellations with less than fourteen (14) days notice of the event, including applications for extenuating circumstances will attract a $50 cancellation fee. 

The event organiser will assess applications on a case by case basis.

7. The outcome of your all applications will be notified via email within ten (10) business days.


EVENT CANCELLATIONS

In the unlikely event that a workshop is cancelled by the organiser, every effort will be made to contact guests at the earliest convenience via email or mobile (if provided).

The event organiser may elect to cancel an event in the following circumstances: 
(a) insufficient bookings
(b) significant weather events or other events beyond their control
(c) state imposed health restrictions
(d) at the request of the host venue
(e) the unlikely case of a personal emergency

Guests will be offered the option of a full credit or full refund of the event purchase price within ten (10) business days. 

*In the event that government restrictions force the cancellation or postponement of workshops, as they did in the first half of 2020 with COVID19, students will be offered the option of a refund or their fees held in credit for when workshops are able to resume again.

Refunds are limited to the purchase of a workshop ticket only.


CATERING
 

As part of your workshop experience, catering is outsourced to a third party provider. Your dietary information is requested during workshop registration, and is shared with our provider for catering purposes. 

It is recommended that guests with dietary concerns double check the ingredients used with our caterer before eating. 

In some cases, our third party caterer may not be able to provide a suitable dietary option. If your dietary needs are complex, it may be recommended that you bring an alternative meal for morning or afternoon tea. This does not impact the cost of your workshop booking fee.

No responsibility will be taken on the part of the workshop provider for any adverse reactions or illness that may arise.

 

DAMAGED OR LOST PROPERTY

No responsibility will be taken for any personal property left at the facility; nor liability for any personal injury, unless caused through negligence on the part of your workshop provider.

All information is correct at the time of publishing this page however I reserve the right to update or modify details should the need arise.